How Does Our Service Work?

At Parcel2ship, we have firmly established ourselves as the online courier of choice for both business and personal users. Our UK courier service and worldwide courier service can be booked effortlessly online and once you have given us your basic details and the relevant information concerning the size and weight of your package we will make sure that your parcel is collected from your specified collection address (unless you have opted for a 'self drop' service) by a reputable UK or international delivery firm and delivered to the correct address. You can relax safely in the knowledge that your package comes with basic insurance against accidental damage and this is free of charge. Enhanced compensation is also available. Our full range of courier services includes 24 hour UK mainland delivery, USA parcel delivery and Europe parcel delivery.

Making a purchase could not be easier. Just browse our store, and add the item that you wish to buy into the shopping cart. After you have made your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit cards and use PAYPAL as our payment services provider. This means that you can simply use your credit card to pay as with any other e-commerce site or alternatively you can transfer funds from an existing PAYPAL account if you have one.

All parcel collections must be from UK addresses. We cannot accept orders which require non-UK collections. If your credit card is non-uk sourced, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

Once your order is received we will book a collection/drop off. We typically place bookings the day before the requested collection date since we find this to give optimum results with the courier company.

Unless otherwise stated your delivery will be booked through Parcelforce. In this case we will produce a set of labels in Adobe PDF format when we place the booking. We will e-mail these to you and you must then PRINT THE LABELS AND ATTACH to your parcel before the collection. You will usually receive your labels before 9PM THE DAY BEFORE THE COLLECTION so don't worry if you have booked your collection for some time in advance and you haven't heard from us.

Labels are not necessary where your delivery is through a courier other than Parcelforce. In this case we simply book the delivery with the courier and e-mail you confirmation of the delivery. Again, we typically book the delivery with the courier the day before the collection is due so don't worry if you haven't had confirmation of the collection.

Your parcel will then be collected, unless you have opted for a 'self drop' service in which case it is up to you to drop off your parcel at a convenient Parcelforce Worldwide depot.

PLEASE NOTE: It is important that all the information that you give us is accurate. In the event that a parcel is a greater weight or dimensions than that permitted within the delivery purchased and therefore that the shipping costs are higher than quoted we will invoice you for the additional costs and a further surcharge of £15 will apply to cover additional administration. The consignment may also be returned to the sender. Furthermore couriers will typically charge where they are not able to collect as planned and it is not their fault, for example if no one is home or the parcel is not ready for collection. It is your responsibility to be ready for the courier to collect. If this is not the case you may have to rebook (and pay again) the collection. This does not affect your statutory rights.