Privacy policy

This policy explains what personal data parcel2ship collects, why we use it, and the rights you have over it. It applies to our website at parcel2ship.co.uk and to the parcel2ship shipping platform.

Who we are

Parcel2ship Ltd is a company registered in England and Wales. Our registered office is 48–52 Penny Lane, Liverpool, L18 1DG, United Kingdom. We are the data controller for personal data described in this policy. You can reach our data protection contact at salesteam@parcel2ship.co.uk.

What we collect

We collect only the data we need to provide the service and to operate the business.

• Contact form submissions — when you fill in the contact form or email us, we receive your name, email address, the company you mention, and the contents of your message.
• Account and platform data — when you use the parcel2ship platform, we hold the data needed to fulfil shipments on your behalf: your business details, the orders you import from connected sales channels, the parcels you dispatch, and the delivery-address data those orders contain.
• Operational logs — our servers record standard technical information about requests we receive: IP address, user agent, timestamps and URL paths, for security and reliability.

We do not collect special-category data, payment-card data, or behavioural-advertising profiles.

Why we use it and our legal basis

• To respond to your enquiry — when you contact us, we use your details to reply. Legal basis: legitimate interests (responding to a request you initiated).
• To provide the shipping platform — we use account and order data to route parcels, generate labels, sync tracking, and produce manifests. Legal basis: performance of our contract with you.
• To bill and account properly — we use account data to issue invoices and to meet our UK tax and accounting obligations. Legal basis: legal obligation and legitimate interests.
• To keep the service secure and reliable — we use operational logs to detect abuse, debug incidents and investigate security events. Legal basis: legitimate interests.

Who we share data with

We share personal data with the third parties needed to deliver the service you asked for, and with no-one else for marketing or advertising.

• The carriers you ship with — most centrally Royal Mail. Address and parcel data is passed to the carrier so they can physically deliver the parcel.
• The sales channels you connect — Shopify, eBay, Amazon, WooCommerce, Veeqo and the rest. We read order data from them and write tracking back to them.
• Our infrastructure providers — hosting, database and email delivery providers acting as our processors under contract. They process data only on our instructions.
• Professional advisers and authorities — accountants, legal advisers, and (where legally required) regulators and law enforcement.

We do not sell personal data, and we do not pass it to third-party advertisers.

International transfers

We are UK-based and our primary infrastructure is hosted in the United Kingdom and the European Union. Some of the sales channels and tools you choose to connect are based outside the UK, including the United States. Where personal data is transferred outside the UK, we rely on adequacy decisions or the UK addendum to the EU Standard Contractual Clauses to keep the transfer lawful.

How long we keep data

We keep account and order data for as long as your parcel2ship account is active, and afterwards for as long as we are required to by law — typically six years from the end of the relevant financial year for invoicing and accounting records. Contact-form messages are kept only as long as needed to respond to you and to handle any follow-up. Operational logs are kept for a short rolling period for security and debugging.

Your rights

Under the UK GDPR you have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict the way we use it, and to receive a copy of it in a portable format. To exercise any of these rights, email salesteam@parcel2ship.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This website does not set any third-party advertising or analytics cookies. It uses only the small number of technical cookies required to run the platform and to keep authenticated sessions secure. If we ever add analytics or marketing cookies in future, we will update this policy and ask for consent first.

Changes to this policy

We will update this policy when our practices change. The "Last updated" date above always reflects the current version. Material changes will be flagged on this page.