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Privacy policy

Last updated · 2026-10-22

This policy explains what personal data parcel2ship collects, why we use it, and the rights you have over it. It applies to our website at parcel2ship.co.uk and to the parcel2ship shipping platform.

Who we are

Parcel2ship Ltd is a company registered in England and Wales. Our registered office is 48–52 Penny Lane, Liverpool, L18 1DG, United Kingdom. We are the data controller for personal data described in this policy. You can reach our data protection contact at salesteam@parcel2ship.co.uk.

What we collect

We collect only the data we need to provide the service and to operate the business.

  • Contact form submissions — when you fill in the contact form or email us, we receive your name, email address, the company you mention, and the contents of your message.
  • Account and platform data — when you use the parcel2ship platform, we hold the data needed to fulfil shipments on your behalf: your business details, the orders you import from connected sales channels, the parcels you dispatch, and the delivery-address data those orders contain.
  • Shipping cost check — when we invite you to our shipping cost check, or you ask for an invitation, we receive your name, work email, phone number, business name and website, the answers you give about how your business ships (volumes, parcel sizes, destinations, the carriers and prices you use today), and any files you choose to upload, such as carrier invoices, order exports or rate cards. We ask you to remove your own customers’ names, emails and phone numbers from order exports before uploading them; if any remain, we hold them only as part of your file.
  • Operational logs — our servers record standard technical information about requests we receive: IP address, user agent, timestamps and URL paths, for security and reliability.

We do not collect special-category data, payment-card data, or behavioural-advertising profiles.

Why we use it and our legal basis

  • To respond to your enquiry — when you contact us, we use your details to reply. Legal basis: legitimate interests (responding to a request you initiated).
  • To prepare your shipping cost comparison — we use your shipping check answers and files to prepare a quote and to follow up with you about it. Legal basis: legitimate interests, and taking steps at your request before entering into a contract.
  • To send you shipping tips and offers — only if you tick the optional box on the shipping cost check. Legal basis: consent, which you can withdraw at any time by emailing us.
  • To provide the shipping platform — we use account and order data to route parcels, generate labels, sync tracking, and produce manifests. Legal basis: performance of our contract with you.
  • To bill and account properly — we use account data to issue invoices and to meet our UK tax and accounting obligations. Legal basis: legal obligation and legitimate interests.
  • To keep the service secure and reliable — we use operational logs to detect abuse, debug incidents and investigate security events. Legal basis: legitimate interests.

Who we share data with

We share personal data with the third parties needed to deliver the service you asked for, and with no-one else for marketing or advertising.

  • The carriers you ship with — most centrally Royal Mail. Address and parcel data is passed to the carrier so they can physically deliver the parcel.
  • The sales channels you connect — Shopify, eBay, Amazon, WooCommerce, Veeqo and the rest. We read order data from them and write tracking back to them.
  • Our infrastructure providers — hosting, database and email delivery providers acting as our processors under contract. They process data only on our instructions. They are listed in the next section.
  • Professional advisers and authorities — accountants, legal advisers, and (where legally required) regulators and law enforcement.

We do not sell personal data, and we do not pass it to third-party advertisers.

Our processors

These companies process personal data on our behalf, including the data you give us through the shipping cost check:

  • DigitalOcean — hosts the parcel2ship platform and stores uploaded files. Located in London, United Kingdom.
  • Supabase — hosts our database. Located in London, United Kingdom.
  • Google — Google Sheets, where our directors keep a working copy of shipping cost check answers. Uploaded files are not copied to Google.
  • Cloudflare — protects our website and the shipping cost check from automated abuse. Its security check looks at technical information from your browser, such as your IP address.
  • UK Host4u — our UK email host, which sends our emails, such as shipping check invitations.
  • Vercel — hosts this website.

International transfers

We are UK-based and our primary infrastructure is hosted in the United Kingdom and the European Union. Some of the sales channels and tools you choose to connect are based outside the UK, including the United States. Where personal data is transferred outside the UK, we rely on adequacy decisions or the UK addendum to the EU Standard Contractual Clauses to keep the transfer lawful. Google, Cloudflare and Vercel may process data outside the UK, including in the United States; those transfers are covered in the same way.

How long we keep data

We keep account and order data for as long as your parcel2ship account is active, and afterwards for as long as we are required to by law — typically six years from the end of the relevant financial year for invoicing and accounting records. Contact-form messages are kept only as long as needed to respond to you and to handle any follow-up. Shipping cost check answers and files are kept while we discuss a quote with you and for as long as they stay useful to our working relationship. You can ask us to delete them at any time, and we will remove your answers, your files and our copy in Google Sheets. Operational logs are kept for a short rolling period for security and debugging.

Your rights

Under the UK GDPR you have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict the way we use it, and to receive a copy of it in a portable format. To exercise any of these rights, email salesteam@parcel2ship.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This website does not set any third-party advertising or analytics cookies. It uses only the small number of technical cookies required to run the platform and to keep authenticated sessions secure. If we ever add analytics or marketing cookies in future, we will update this policy and ask for consent first.

Changes to this policy

We will update this policy when our practices change. The “Last updated” date above always reflects the current version. Material changes will be flagged on this page.